Shipping and Refund Policy

Thank you for choosing DREAMO LLC as your trusted wholesale supplier of cosmetics, perfumes, and makeup products. We are committed to providing exceptional service to our valued customers, and our Shipping and Refund Policy outlines our procedures for shipping within the United States and internationally, as well as our policy for refunds and returns.

Shipping Information:

Shipping Address: DREAMO LLC, 6 Gordon Ave, Medford, NY 11763

Contact Information:

Email: info@dreamoola.com

Phone: +1 (229) 506-7937

Shipping Within the United States:

We offer shipping services within the United States, and we strive to process and ship orders in a timely manner. Please note the following terms and conditions:

  1. Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) from the date of purchase.

  2. Shipping Method: We use reputable shipping carriers to ensure the safe and reliable delivery of your wholesale products.

  3. Shipping Fees: Shipping fees are calculated based on the weight and destination of your order. Shipping costs will be provided at checkout.

  4. Delivery Time: The estimated delivery time for orders within the United States is typically between 1 to 5 business days, depending on the destination.

  5. Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.

International Shipping:

For our international customers, we offer international shipping services to select countries. Please review the following information:

  1. Processing Time: Orders are generally processed within 1-5 business days (excluding weekends and holidays) from the date of purchase.

  2. Shipping Method: We use reliable international shipping carriers to ensure the secure and efficient delivery of your wholesale products.

  3. Shipping Fees: Shipping fees for international orders are calculated based on the weight and destination of your order. Shipping costs will be provided at checkout.

  4. Customs and Duties: Please be aware that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.

  5. Delivery Time: The estimated delivery time for international orders varies depending on the destination country. Please allow 1 to 7 business days for delivery.

  6. Tracking: International orders will receive a tracking number via email to monitor the shipment's progress.

Refund and Return Policy:

At DREAMO LLC, we stand by the quality of our wholesale products. If you encounter any issues with your order, please contact us promptly at info@dreamoola.com or by phone at +1 (229) 506-7937.

  1. Refunds: We offer refunds for eligible returned products within 7-14 days of delivery. To initiate a refund request, please contact us with your order details and reason for the return.

  2. Returns: To be eligible for a return, products must be in their original, unopened, and unused condition. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

  3. Damaged or Incorrect Items: If you receive damaged or incorrect items in your order, please contact us within 7 days of delivery. We will arrange for a replacement or refund.

  4. Refund Processing: Refunds will be processed within 14 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.

Contact Us:

If you have any questions or require assistance regarding our Shipping and Refund Policy, please do not hesitate to reach out to us at info@dreamoola.com or by phone at +1 (229) 506-7937. We are here to provide you with the best service and support for your wholesale needs.

Thank you for choosing DREAMO LLC. We appreciate your trust and look forward to serving you with quality wholesale products and exceptional customer care.